1. About This Policy
Top Cleaning Solutions (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, request a quote, book cleaning services, communicate with us, or become a customer.
2. Information We Collect
Depending on your interaction with us, we may collect:
- Contact information: Your name, telephone number, email address, and service or billing address.
- Service information: Cleaning requests, property details, scheduling preferences, service history, and instructions necessary to perform the work.
- Communications: Messages, inquiries, feedback, and records of your communication preferences and consent.
- Billing information: Quotes, invoices, payment status, and transaction records. Payment providers process payment credentials through their systems.
- Service photographs: Images provided by you or taken for authorized job documentation, quality review, or resolving service concerns.
- Technical information: Information such as IP address, browser type, device information, and website activity processed by our website hosting and embedded service providers.
Please do not send full payment-card details, Social Security numbers, or unnecessary sensitive information through ordinary email, text messages, or website inquiries.
3. How We Use Information
We use personal information to:
- Respond to inquiries and prepare quotes.
- Schedule, provide, and manage cleaning services.
- Communicate about appointments, access instructions, service changes, and customer support.
- Send invoices, process payments, and maintain business records.
- Review service quality and investigate concerns.
- Maintain website functionality, protect our systems, prevent misuse, and meet legal obligations.
We do not use information collected for service-related texting to send promotional text messages.
4. Text Messages and Your Choices
With your consent where required, Top Cleaning Solutions may send service-related text messages about quote requests, appointments, reminders, arrival updates, service changes, invoices, and customer support.
Message frequency varies according to your requests, appointments, and service activity. Message and data rates may apply.
You may opt out by replying STOP to a text message. After opting out, you may receive a confirmation message, and we will stop further messages through that texting program unless you subsequently provide fresh consent.
For assistance, reply HELP, email info@topcleaning-solutions.com, or call 346-847-2474.
Consent to receive text messages is not a condition of purchasing cleaning services. You may contact us by telephone or email to arrange service and discuss alternative communication methods.
Providing a telephone number or browsing our website does not, by itself, authorize promotional texts. This Privacy Policy does not replace any separate consent required for a messaging program.
5. How We Disclose Information
We do not sell personal information or provide customer information to other companies for their own marketing.
We may disclose information reasonably necessary to:
- Authorized personnel and service providers: To arrange and perform cleaning services, manage customer accounts, and resolve concerns.
- Technology and business providers: To support website hosting, booking, customer communications, payment processing, accounting, and recordkeeping.
- Legal or protective purposes: To comply with applicable law or lawful requests, protect rights and safety, prevent fraud, or resolve disputes.
- Recipients you authorize: When you specifically request or permit a disclosure.
We limit disclosures to what is appropriate for the purpose.
Mobile information, text-message opt-in records, and SMS consent will not be sold or shared with third parties or affiliates for marketing or promotional purposes. Providers supporting message delivery or customer service may process this information only as needed to provide those services on our behalf, subject to applicable restrictions.
6. Cookies and Third-Party Services
Our website and embedded booking or payment services may use cookies or similar technologies for functionality, security, and maintaining sessions.
We do not use advertising or retargeting tools on our website.
You can manage cookies through your browser settings. Blocking cookies may affect some features. When you interact with an external booking, payment, or customer portal, that provider’s privacy policy also applies to its handling of information.
7. Information Security and Retention
We use reasonable administrative, technical, and physical safeguards appropriate to the information we handle, including limiting access to authorized people and using appropriate service-provider systems. No method of transmission or storage is completely secure.
We retain information only as reasonably necessary to provide services, maintain required business and tax records, resolve disputes, document consent and communication preferences, and comply with legal obligations.
We may retain limited opt-out information to help ensure that we continue to respect your communication choices.
8. Your Privacy Requests
You may contact us to request access to, correction of, or deletion of personal information we hold about you, or to update your communication preferences.
Email info@topcleaning-solutions.com or call 346-847-2474. We may reasonably verify your identity before acting on a request.
We will respond as required by applicable law. Some information may need to be retained for legal obligations, completed transactions, security, or resolving disputes. If we cannot fulfill a request, we will explain the reason.
Where applicable law provides additional rights, including data portability, opt-out rights, or an appeal, we will honor those rights. To appeal a decision, contact us using the details above and identify your request as a “Privacy Appeal.” We will not unlawfully discriminate against you for exercising privacy rights.
9. Photographs and Children’s Information
We do not publicly use identifiable customer property photographs, names, addresses, or testimonials for advertising without separate express permission.
Our website and services are intended for adults arranging cleaning services. We do not knowingly collect personal information online from children under 13. If you believe a child has provided personal information, please contact us so we can review and appropriately address it.
10. Policy Changes and Contact
We may update this Privacy Policy to reflect changes in our practices or legal requirements. The updated version will appear on our website with its effective date. Where required, we will provide additional notice or obtain consent before applying a material change.
For privacy questions or requests, contact:
Top Cleaning Solutions
Email: info@topcleaning-solutions.com
Phone: 346-847-2474