Yes, please – to make our services more efficient, we ask that you pick up clothing, toys, and other household items before the cleaning.

Yes, please – we need electricity and water to clean, so please make sure your utilities are still functioning.

For health reasons, our teams will not clean blood, feces, vomit, or urine from animals or humans.

Nope – we provide all of our own supplies and equipment. If you prefer we use your items, please let the office know beforehand.

Two – but it depends on your home and your needs. On rare occasions, we send teams of three or four.

Your happiness is the reason we do our work, That’s why we offer a Re-Cleaning Guarantee If you're not 100% satisfied with our services, just to reach out to us and let us know of any concerns within 24 hours of your cleaning!

Please make us aware of any special cleaning requirements or items we should not attempt to clean, such as: antiques, costly rugs, furniture, marble, flooring, etc.

Looking to add on request rooms to your next clean? No problem! You may call the local office or (888) 658-0659 and speak with a representative from The Cleaning Authority. They will assist you with getting on request rooms added to your clean!

Yes, it's 100% safe for kids, elderly, and pets. Also, it’s safe for clothes, fabrics, sofas, curtains, wood, concrete, the kitchen area, and all the surfaces at your home or office. Fogging Technology has been tested and certified by hospitals, schools, military, and more.

Yes, it will continue being effective.

We charge all credit cards on the day of service, after the cleaning is finished.

Our preferred Form of payment is trough Zelle using the following email address: info@topcleaning-solutions.com. Cash, check or Visa/MC/Discover/Amex are also accepted, All you need is to access your client hub and use our Invoice Payment system. We never see any of your information. Please make checks payable to "Top Cleaning Solutions". Checks may be placed on the kitchen counter on cleaning day. We request that cash be in an envelope with "Top Cleaning Solutions" written on the outside of the envelope and placed on the kitchen counter. We will email you a receipt by days end. For our regular clients, we have an automatic payment system that you can sign up for if you choose.

Your price depends on the size of your home, the number of pets you have, your frequency, and whatever add-on services you choose to include.

We only charge fees when we really need to. If you cancel or reschedule an appointment after 4:00 pm the day before your cleaning, we may charge a $30 last-minute change fee. If you choose to cancel your recurring service before your second visit, we will charge you $60, to bring your pricing closer to our "one-time" service offering.

Tipping is entirely optional, but very much appreciated by your cleaning team.

A $25 fee will be charged for each returned check.

We clean many homes a day, and it's impossible for us to know exactly how long each home cleaning will take. That's why we offer you a preferred window of time, instead of a specific appointment time. That being said, if you ever have specific scheduling needs, all you have to do is reach out to us, and we will do our very best to accommodate you.

We send ETA text messages, or notifications from our app, when we're on our way to your home.

No problem! You can reschedule in our app or via email. Make sure to reschedule by 4:00 pm the day before your cleaning, to avoid a last-minute rescheduling fee.

Nope. We never cancel. Ever. If we do, we'll pay you $100, guaranteed. The only exception to this policy is in the case of a natural disaster.

If your scheduled house cleaning falls on a holiday, we will contact you to reschedule your service or skip that particular cleaning day and clean your house on the next scheduled date.

You can either be at home to let them in, hide a key somewhere, or give us a lockbox code to keep on file, You are welcome to leave a key for us to keep at our office, Only authorized personal have access to it and strict security processes are followed to ensure they are not lost or missing. If we are not able to get inside your home on your scheduled cleaning day due to a key not being left, a $25 trip fee may be charged if we have a confirmed appointment and can’t get in., you can let us know more about this in the comment section at the end of the booking page.

We hire cleaning professionals who meet our strict standards of work ethic and background. All crew members cleaning your home are insured and bonded.

Since cleaning is a very personalized and subjective service, we currently ask you for feedback after each cleaning to help us improve our service, We value your opinions and your feedback is essential for us to serve you better.

Please let us know if you have pets. It would be best to put your animals away to avoid any mishaps.

We are proud to say that we are bonded and insured to your peace of mind, notification must be made within 48 of service. Key replacement/locksmith fees are paid only if keys are lost or miscoded.

If you or your children get sick with a contagious illness (i.e. the flu, a cold, pneumonia, chicken pox etc.) please call and reschedule your cleaning. Even though we disinfect your house, it is possible that we might transport germs to the next house or become sick ourselves. And to be fair to all our customers we prefer to wait until you are well again.

Our Client Hub is a self-serve online experience thorugh which you can approve quotes, check appointment details, pay outstanding invoices, print receipts, or request more work—all in one place, just sign in using you email in our website.